Data Privacy Policy
Your privacy is important to BrownfieldStudio
Information We Collect
Whenever you reach out regarding corporate floral designs or gift services, we collect information you choose to share. This may include your name, company name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment details when you place orders, though processing is handled securely by our payment partners.
For our business clients, we may gather additional business details such as company registration information, preferred delivery times, and budget expectations to help us offer services tailored to your needs.
Our site automatically gathers certain technical data when you visit, including your IP address, browser type, device details, and how you navigate through our site. We use this information to improve performance and understand how clients discover our services.
How We Use Your Information
We use your personal information primarily to fulfill flower orders and deliver excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your needs, and communicating about your service requirements.
We also use information to improve our services and the overall website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better support the business community in United Kingdom.
Information Sharing and Disclosure
BrownfieldStudio respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with utmost care and deploy suitable technical and administrative safeguards to safeguard it. This covers safeguarded storage, encrypted transmissions, and restricted access to personal data within our organization.
Secure Storage
Personal data is kept in secure systems with access controls and ongoing security monitoring.
Encryption
We encrypt sensitive data transfers to shield information as it moves between your browser and our services.
Limited Access
Only staff with a justified need to access customer data may view it.
Although we deploy robust security measures, no internet transmission method is completely risk-free. We keep updating our security practices to defend against emerging threats.
Your Privacy Rights
You hold important rights over your personal data. Depending on relevant laws, you may be entitled to access, amend, erase, or limit how your information is used.
To exercise these rights, reach out to us using the contact details listed at the policy's end. We will respond within a reasonable period as mandated by law.
Data Retention
We keep personal data only as long as needed to deliver our services and comply with legal obligations. Retention durations vary by data type and purpose.
Typical Retention Periods:
- Customer contact and order details: about three years after the most recent service interaction
- Payment records: around seven years for tax and accounting purposes
- Website analytics data: roughly two years and two months
- Marketing preferences: Until you unsubscribe or about two years of inactivity
Cookies and Website Tracking
Our site uses cookies and similar technologies to enhance your browsing experience and to understand how visitors interact with our site. Cookies help us remember your preferences and assess site performance.
You can adjust cookie settings in your browser. Note that turning off certain cookies may impact how the site functions. For detailed information about our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our site may include links to third-party websites or services. This privacy policy covers only BrownfieldStudio and our site. We are not responsible for the privacy practices of external sites.
We recommend reviewing the privacy policies of any third-party sites you access through links on our site.
Policy Updates
We might revise this privacy policy from time to time to reflect updates in our practices, offerings, or legal obligations. When substantial changes occur, we will revise the "Last Updated" timestamp at the top of this policy.
We invite you to review this policy occasionally to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please reach out to us.
Contact Us About Privacy
BrownfieldStudio Privacy Team
24 Rose Lane, London
London, United Kingdom SW1A 1AA
Email: [email protected]
Phone: +44 20 7946 0958
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to reply to all privacy requests within five to seven business days.